Personal Information Protection Policy
What is "Personal Information"?
Personal information is information that identifies you as an individual or information that can be directly associated with you. It includes information such as name, address, telephone numbers and e-mail addresses, and demographic information. Depending on the jurisdiction, privacy laws may apply differently to identifying information that constitute “business contact information”, and may allow us to collect, use and disclose such information without your consent.
What Type of Personal Information Do We Collect and How Do We Collect It?
Information You Provide to Us
We collect information at several different points as we interact with you. This may include:
We may collect the following personal information during these interactions:
If we host you at one of our third party facility or partner sites inside or outside of Canada, we may ask you to provide identifying information as required by us or our business partner for security and identity verification purposes (i.e. your passport or government-issued identification). If you provide such information to us, we may be required to disclose such information to the third party facility or partner sites. In the event that we are required to disclose your information to the third party facility or partner site, our business partners will treat your personal information in accordance with their own privacy policies and practices and the laws of that jurisdiction.
Automatically Collected Information
Why Do We Collect Your Personal Information?
Iogen may collect personal information from you for any of the following purposes:
Personal Information may be collected, used or disclosed for any of the above identified purposes. Iogen seeks to collect and maintain only such personal information as is actually required to fulfill these purposes.
When Do We Disclose Your Personal Information to Third Parties?
Iogen may disclose an individual’s personal information to third parties in the following circumstances:
Any such disclosure of an individual’s personal information outside of Iogen is, to the extent possible, made on a confidential basis with the information to be used only for the purpose of which it was disclosed.
Retention and Storage of Personal Information
Iogen keeps your personal information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the purpose for which it was collected and the nature of the information.
When personal information is no longer required for the purposes for which it was collected, Iogen will destroy, delete, erase or convert it into an anonymous form. If we learn that we have unintentionally stored personal information, we will use commercially reasonable efforts to anonymize or purge this information.
Iogen stores your information in the cloud on servers managed by Microsoft that are located in Toronto and Quebec City. We also maintain hard copy files and store information on our on-site server in Ottawa. Iogen may use service providers located outside of Canada, and if applicable, your personal information may be processed and stored in a foreign jurisdiction, including the United States, and therefore may be subject to access or disclosure to foreign law enforcement authorities under the laws of those jurisdictions. You may request information from Iogen on the jurisdictions in which Iogen and/or its service providers will process and store personal information.
How Do We Protect Your Personal Information?
We make commercially reasonable efforts to protect against the loss, misuse, and alteration of personal information under our control, using safeguards proportional to the sensitivity of the information. Our security policies are periodically reviewed and enhanced as necessary. We employ administrative, contractual and technological safeguards to protect your information. For example, only authorized employees and service providers have access to personal information of representatives of visitors to our and third parties’ facilities. Where information is sent to a third party for processing, we make sure, through our contracts with them, that such service providers may only use the information for the limited purposes for which it was disclosed and are required to keep the information secure. We operate secure data networks protected by industry standard firewall and password protection systems.
Managing Your Information
Upon your written request, we will inform you as to your right to access your personal information, and/or your right to request Iogen to correct or amend any personal information that you believe is factually inaccurate or incomplete. Upon your written request and subject applicable law and certain exceptions to your right of access, including if the information requested contains personal information of other persons, or for legal reasons, we will provide access to the personal information requested and correct or amend personal information that is shown to be factually inaccurate or incomplete. Access requests should be sent to our Privacy Officer, using the contact information in the “Contact Us” section below.
Depending on your use of our services and website, you may have the following choices:
Links to Third Party Websites
310 Hunt Club Road, Suite 101
K1V 1C1For more information regarding the Personal Information Protection and Electronic Documents Act (Canada), visit the web site of the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Please note that if we are unable to resolve your privacy concerns, you may have the right to complain to the Office of the Privacy Commissioner of Canada or the appropriate provincial Information and Privacy Commissioner.