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Accessibility

IOGEN Corporation (“Iogen”) is committed to providing an accessible and inclusive environment in which all individuals have equal access to its services as required by the Accessibility Standards for Customer Service, O. Regulation 429/07 (ASCS) made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

To that end, IOGEN will take steps to ensure that anyone with a disability who visits its premises or who accesses its services will be able to do so in a manner that respects their dignity and independence. IOGEN will make every reasonable effort to ensure that its policies, practices, and procedures respecting accessibility will be consistent with the principles of independence, dignity, integration and equality of opportunity, as outlined in the ASCS.

Availability of Documents

Copies of Iogen’s policies developed and implemented to meet the requirements of the ASCS are available upon request. If required to provide a copy of our policies to a person with a disability, IOGEN will provide the person with the policies or the information contained in the policies in a format that takes the person’s disability into account and as agreed upon by Iogen and the person with a disability.

Feedback Process

Iogen is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA.

Iogen will provide accessible formats or communication supports for customers when receiving or responding to feedback.

Iogen customers who wish to provide feedback on the way we provide services or facilities to people with disabilities can provide feedback via:

Email to accessibilityfeedback@iogen.ca

Phone 1-613-733-9830

Or by mail to:        

IOGEN Corporation                                
Attn: Accessibility Coordinator
310 Hunt Club Road East, Suite 101
Ottawa, ON  K1V 1C1

All feedback, including complaints, will be handled by Management and you can expect to hear back within ten (10) business days in the manner within which the feedback was originally communicated.  If you require accessible formats or communication supports to provide or receive feedback, please notify Iogen using the contact information noted above.